Customer story
“Reliability matters more than anything else.”
Flying Tiger Copenhagen × Pygmalios Traffic Analytics
- stores
- 200+
- European countries
- 12
- Pygmalios product in use
- Traffic Analytics
“Flying Tiger Copenhagen uses Pygmalios Traffic Analytics to measure store traffic in over 200 stores across 12 European countries. The traffic data feeds directly into our internal reporting, so reliability matters more than anything else. Pygmalios delivers on that with a robust monitoring system that accurately flags potential issues, a support team that resolves our requests quickly, and a dedicated Key Account Manager who makes sure we get the most value out of the platform whenever we need it.”
Thomas Houmann
Head of Customer & Intelligence, Flying Tiger Copenhagen
Behind the quote
Three things that keep the numbers trustworthy.
01
Monitoring that goes beyond a heartbeat
Every sensor is watched remotely around the clock: availability, connection, calibration, obstruction. On top of that, the platform checks whether the numbers themselves hold up, looking for inconsistencies and anomalies, and raises an alert automatically.
02
Support with defined response times
Every request gets a priority, and each priority has a resolution target, from 4 hours when the service is down.
03
One named contact
Every account has a dedicated manager who coordinates new store roll-outs, onboards new market teams and brings new capabilities to the table.
Traffic Analytics
Footfall per entrance and hour, capture rate from the street, conversion against your transactions. Counted by a 3D sensor above the door, read in one dashboard across every store.