Virtual Queue Management for the Telco Retail

put your customers’ comfort first

allow your customers to wait online while monitoring their real-time position in the queue on their smartphone & inform them when they're next in line

instead of physically waiting in long queues, your customers can leave the store and come back when it’s their turn

your customers don’t need to physically visit the store to save their spot in the queue – they can book it from the comfort of their own homes

allow your customers to schedule their appointment online

a customer will book a time slot in advance – exactly when it suits him & he avoids waiting in queues

plan your employees’ shifts efficiently & in the long term with our advanced in-store Telco analytics

optimize the working times of your staff

plan staff based on the hours when traffic is high or low

avoid long queues in advance & improve the experience of your customers

lower your operational costs with better staff management

manage your team’s workload like a pro

get a deep overview of your customer journey

track the conversion rates, the length of customer sessions at the branch or the performance of your staff

make data-driven decisions

identify weak points in your processes & make the customer journey as seamless as possible

improve the customer satisfaction

get your customer service on a whole other level