What can fitting room data tell a fashion retailer?

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Short answer

Fitting room data tells a fashion retailer how many visitors reach the point where the purchase decision is actually made, and how many of those visitors buy 1. Fitting-room entry is the most reliable purchase-intent signal a fashion store has, and a visitor who tries items on is several times more likely to buy than one who never opens a door 1.

The two ratios it produces

Counting visits to the fitting-room cluster gives the denominator for the try-on rate and the headline volume figure for floor staff 1. The try-on rate sits between store visits and try-ons; a fitting-room conversion rate sits between try-ons and purchases 1. In a mid-sized store recording 1,000 visits on a typical Saturday, 200 entries to the fitting-room area give a try-on rate of 20 percent, and 90 purchases from those 200 give a fitting-room conversion rate of 45 percent, against a non-try-on conversion rate of 3 percent 1. Read together, the two ratios explain why a storewide conversion rate moves the way it does and where lost sales sit 1.

Access and friction

Fitting room data also exposes friction at the cubicle door: a queue, an area closed at lunchtime while staff are on break, or a single attendant rationing rooms without an occupancy reading each cost visitors who would have tried on 1. A drop in the try-on rate during the busiest hours with no drop in store visits signals that access has become the binding constraint 1. A store with high try-on rates but blocked utilization is leaking conversions 1. Retailers have framed this operationally as what can be done to improve the fitting room experience alongside the inventory carried 2.

All answers

Pygmalios measures footfall, queues and dwell time in physical stores.